UMC Zhahir Hospital: Understanding Your Rights and Responsibilities as a Patient

Patient Rights

• Right to respectful care
• Right to continuity of care
• Right to seek additional opinion for the required clinical care
• Right to an informed consent
• Right to personal dignity, respect and courtesy
• Right to be informed about risks, benefits and complications of the proposed treatment
• Right to access own clinical records
• Right to privacy and confidentiality
• Right to know the identity of care givers
• Right to information about healthcare needs
• Right to know the cost of treatment advised and being administered
• Right to grievance redressal
• Right to refusal of treatment

Patient Responsibilities

• Responsibility to provide complete and accurate information about one's identity and medical condition
• Responsibility to provide complete and accurate information about one's relatives / next-of-kin or attendant
• Responsibility to treat the hospital staff, other patients and visitors with courtesy, respect and dignity
• Responsibility to follow all hospital rules and regulations
• Responsibility to ensure all hospital bills are paid in full
• Responsibility to maintain hygiene and cleanliness in the hospital
• Responsibility to not take any medication without the knowledge of the hospital doctors and care givers
• Responsibility to not smoke, chew tobacco or consume alcohol within hospital premises
• Responsibility to provide accurate information related to insurance or corporate policy, as applicable
• Responsibility to not bring valuables into the hospital
• Responsibility to follow the prescribed treatment and keep the treating doctor informed
• Responsibility to avoid speaking or behaving in an unruly manner or disturb other patients or hospital staff
• Responsibility to adhere to the appointment schedule and maintain decorum within hospital premises