Delivering Excellence in Quality Healthcare at UMC Zhahir Hospital

Quality for a hospital refers to provision of the right care to the right person at the right time in as efficient and compassionate way as possible. We, at UMC Zhahir Hospital, are committed to providing quality healthcare services to our patients and training to our team members through an integration of our attitude, actions and performance.

We understand that quality is a process involving understanding between various spokes attached to us, the hospital, as a hub – our patients, doctors, para-medics, support staff and the management. We thereby will make every effort to foster and support the education and development of our team of doctors, para-medics and support staff, enabling them to fully meet the requirements of our patients and the community at large.

UMC Zhahir Hospital demonstrates an unwavering commitment to quality through various initiatives, including:

• Active participation of team members throughout UMC Zhahir Hospital in the development and testing of best practices.
• Implementing rigorous cross-checks of adopted practices against internationally accepted best practice norms.
• Consistently refining processes and automating service protocols to enhance efficiency in patient care and treatment.

A culture of continuous improvement in quality parameters at UMC Zhahir Hospital is cultivated and encouraged, with key factors including the practice and review of treatment safety protocols, identification of errors and the adoption of corrective measures to prevent recurrence. Emphasis is placed on patient feedback mechanisms, patient education in preventive care and the adoption and implementation of stringent infection control guidelines, among various other initiatives aimed at positively impacting the quality of service provided.

Quality is a dynamic indicator, and we at UMC Zhahir Hospital recognize that ensuring the provision of quality care requires continuous vigilance from our entire team. As stated by Aristotle, ‘We are what we repeatedly do. Excellence, then, is not an act, but a habit.’ Therefore, we at UMC Zhahir Hospital strive to cultivate a culture where providing quality care and services is not just an act, but a deeply ingrained habit.